Among the illegal actions threatening the banks, the most important one is phishing actions and related activities. In particular, phishing attacks have shown a significant increase in recent years For details, see www.
Even those who do not provide the information are under threat because the e-mail contains a virus US Netizen, A phishing period starts with an e-mail sent to the user. The incoming mail may be filtered using a spam filter, but if it is not filtered three options are open to the one doing the phishing Tally et al.
In the phishing attack, a typical phishing mail purporting to come from the bank asks for an update of personal information update. Although it may look legitimate, the mail is controlled by the phisher. Jakobsson, , p. These actions are computing environment crimes. Phishing is a problem of authentication for the banks.
Fraudsters have two ways of evading authentication methods in Internet banking Hiltgen et al. The customer can do his or her Internet banking operations from anywhere using a password; and a password does not maintain sufficient protection from Internet frauds like phishing.
Therefore two more authentication systems are needed Zin and Yunos, For those customers who have lost their identity due to phishing, a loss of confidence will take place, and therefore the service encounters need to find solutions for protecting the user Litan, ; Schneier, When bank administrators are interviewed about this subject, they think that it is important to make the customers more aware of the problem, and since the attackers keep changing their methods, banks should take a more active role to find solutions McKenna, Kirda and Kruegel state that one of the reasons for the increase in phishing attacks is the lack of experience and lack of sophistication of the Internet user.
If looked at from a social-physiological point of view, the customers are convinced by the phishing attackers Rusch, If one thinks of this period where the customer is convinced as one of thoughtlessness, six basic factors can be seen Rusch, : flow, context confusion, arousal and repetition, distraction, claims of authority, and confirmation bias.
An important factor here is the existence of, and connection to, an exchange of messages between the user and the foundation. Therefore, although it is due to his or her own fault or technology, his or her attitude towards the foundation will change. These systems illustrate the distribution of service quality. Jun and Cai argue that Internet banking service quality can be based on three main elements customer service quality, online system quality and banking service product quality and they show reliability is an aspect which can cause dissatisfaction for the user.
Therefore, security is an important Internet banking concept, and it is one of the Internet banking quality factors. There is a strong relationship between a secure operation, protection of personal information, and a low level of perceived risk Yang et al.
Polatoglu and Ekin in their research observed that customers using Internet banking for a long period of time without experiencing problems reliability, security and privacy have a higher degree of satisfaction.
Rose has also dealt with security and customer service aspects of online banking systems. Therefore security is a positive definer of service quality Liao and Cheung, and security control is a subject which should be worked on when the user continues to use online banking after an incident of identity theft Smith, Starting from this theoretical background, the research reported in the present article was carried out to show the failure points in the services in Turkey for customers using Internet banking, in the context of money transfer by identity theft.
The online banking system is an active event whereby the customers make use of banking services at home or in their offices. Internet banking is generally provided by conventional banks.
According to the data from the Turkish Union of Banks, the number of stable stations in the sector was 6. This number represents an increase of 15 per cent from Also, by December there were Other important data from that report are shown in Table 1. There is a developing Internet banking sector in Turkey, and also phishing attacks are increasing. This increase in Internet banking raises the service quality of the banks, and produces improvements in customer service.
Mimecast provides anti phishing software as part of an all-in-one, subscription service for managing business email. Mimecast's cloud-based platform provides a broad range of solutions for email security, archiving, continuity, compliance, e-Discovery, and backup and recovery. As a SaaS-based solution, Mimecast requires no hardware or software to be purchased, and companies can avoid capital investment in favor of a predictable monthly subscription cost.
Mimecast anti-phishing technology provides a comprehensive and automated backup for when users fail to recognize a phishing email or adhere to security policy. Mimecast anti-phishing services can be implemented and rolled out throughout an organization immediately. And with Mimecast anti-phishing solutions, organizations get protection on and off the network with no disruption to users or to productivity. Anti-phishing refers to efforts to block phishing attacks.
Phishing is a kind of cybercrime where attackers pose as known or trusted entities and contact individuals through email, text or telephone and ask them to share sensitive information. Typically, in a phishing email attack, and the message will suggest that there is a problem with an invoice, that there has been suspicious activity on an account, or that the user must login to verify an account or password. Users may also be prompted to enter credit card information or bank account details as well as other sensitive data.
Anti-phishing protection refers to the security measures that individuals and organizations can take to prevent a phishing attack or to mitigate the impact of a successful attack. Other anti-phishing protection measures can block users from clicking on links and attachments within an email they have received that might be dangerous. And anti-phishing awareness training can protect users by educating them about how to recognize phishing attacks. This multilayered approach should include anti-phishing solutions to block suspicious messages at the email gateway, anti-phishing technology to block suspicious links and attachments in email that has reached the user, and anti-phishing education to help users successfully recognize phishing attacks and other threats.
Anti-phishing technology is designed to identify and block phishing emails using a variety of methods. Certain anti-phishing solutions scan the content of inbound and internal emails for any sign of language that suggests a potential phishing or impersonation attack.
Al-Hamar, M. Campus-Wide Inf. Alsharnouby, M. Brewer, R. Sasse, M. BT Technol. Tally, G. Kumaraguru, P. Wen, Z. ACM Google Scholar. Werner, L. Yearwood, J. Basnet, R. In: Soft Computing Applications in Industry, pp. Springer, Heidelberg Google Scholar.
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