User Replied on May 26, Hello! I'm your Independent Advisor for today. I'm sorry to hear this is happening, but let's figure this out and come up with a solution. Two-step verification adds another layer of security to your online accounts by using two different forms of identity: your password and a contact method. Check your other online accounts if they have such a feature and turn it on after you've changed your password. Also, I recommend reporting unauthorized transactions to your bank or credit card company so it can be dealt with accordingly.
Hope this helps. Details required : characters remaining Cancel Submit 1 person found this reply helpful. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. Hi Thanks so much for your reply. I have done all that. Hope it helps. Just thought there may be some other way they were getting in. Also not letting my login details be auto filled in by google any more.
Can you also please tell me why I have an unauthorised payment taken from my Paypal Account by Microsoft Corp - how can this happen. This was also done last night. Paypal said it was a Pre Approved Transaction.
I did not pre approve this - how is that even done. If so, stop doing this, it's a common way that a single password breach results in multiple breached accounts.
Since your accounts keep getting breached, it's likely someone has access to either your PC or some other device, but knowing how or whether you were correct about the Google auto-fill being involved isn't possible to easily confirm. No one here or at Microsoft has anything to do with PayPal. You should be asking them what this means since they're the one's accepting it. A simple search found the following.
How can I find my pre-approved payment agreements? I checked the pre approved payments in paypal and I do not have any! If it was me, I'd close the PayPal account entirely until I had a better handle on what's going on. Regardless where the true problem is, that PayPal account is potentially connecting to others like your credit card if you have one, so it's a great risk to your financial security.
Create an account. Edit this Article. We use cookies to make wikiHow great. By using our site, you agree to our cookie policy. Cookie Settings. Learn why people trust wikiHow. Download Article Explore this Article methods. Tips and Warnings. Related Articles. Method 1. Login to your account. If you are still able to access your account, then a quick password change is the easiest way to regain control.
Press the gear icon to access settings. The gear icon appears in the upper right corner next to your account name. This is the fourth option below the color swatches and will take you to an options page. Enter your old and new passwords into the text fields and press Save. You will have to enter your new password twice to ensure there are no typos.
Passwords have an 8 character minimum and care case sensitive. Frequent password changes will help prevent future attacks on your account. Set a strong password with a mix of capital and lower-case letters, numbers and symbols. Login to your account to verify the changes. You should let your contacts know that you have regained control of your account.
Method 2. Go to the Microsoft Account login page. Microsoft will sometimes temporarily lock accounts it believes to have been used fraudulently. This button is below the username and password text fields and will take you to the password recovery page. This will take you to the account recovery page. Selecting a reason why you think your account has been compromised is optional and does not impact the recovery process. Enter the email address you suspect has been compromised into the first text field.
For example: examplemail hotmail. The characters appear in an image above the text field. Enter the code onto the page and you will be redirected to reset your password. The email should be one to which you still have access. A window will appear prompting for a security code sent to that email. If you do not have another email, you can create a new Outlook.
You will be redirected to a questionnaire form prompting you for information such as name, birthday, passwords used, recent email subjects or contacts, email folders created, or billing information, in order to help verify that the account in question is yours. Once the form is submitted, wait up to 24 hours for a response. If the information provided was sufficient you will be provided with a link to reset your account password. If not, you will receive an email informing you the information was not sufficient to recover your account.
The minimum amount will vary based on the amount of information associated with the account. Reset your password. If you received a password reset link, you will be taken to a page to create a new password for your account. Method 3. Login to your recovered account and press the gear icon to access settings. If you recover your account and find it changed to a foreign language you can reset it from the settings menu.
All language listings will display in their native alphabets. Method 4. Microsoft provides a recovery code for use in the event that access to your security information is lost and they recommend printing and storing this code as a hardcopy. A hacker with access to your account may change your recovery code as a simple way to regain control over your account after you have changed your password.
To replace the code, scroll down to Recovery code on the Security settings page. There, click on Replace recovery code to receive a new code. When you use a trusted device, you do not need to enter a passcode to access the account. To ensure that the hacker has not set up such a device, on the Security settings page , scroll down to Trusted devices and click on Remove all the trusted devices associated with my account.
We recommend that you verify that alerts are turned on by clicking on Change alert options on the Security settings page and making sure that the checkbox next to your mobile phone number is checked.
You may be required to provide a one-time password, which will be sent to your mobile phone in a text message. Microsoft will require you to provide the last 4 digits of the phone number to prove that you know the number and that the corresponding phone is in your possession.
Click on No, Thanks.
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